Refund policy

Returns

You may request a return within 14 days after delivery. To be eligible, the item must be in the same condition in which it was received and include its original packaging and proof of purchase. Factory-sealed products must remain factory sealed. Singles and graded cards must be returned in the same condition and holder in which they were delivered.

To request a return, email phant0mmyttv@gmail.com with your order number and reason for the request. If the return is accepted, we will provide the return address and shipping instructions. Items sent back without prior authorization may not be accepted. Customers are responsible for return shipping unless the item was damaged in transit, incorrect, or materially different from its listing.

Damaged, incorrect, or missing items

Inspect your order when it arrives. Contact us within 3 days of delivery at phant0mmyttv@gmail.com with your order number and clear photos of the item and packaging if the shipment is damaged, incorrect, or incomplete. We will review the issue and work to make it right.

Non-returnable items

Opened sealed products, digital products, gift cards, final-sale or clearance items, and items altered after delivery cannot be returned. Changes in market value, card grading outcomes, or buyer preference are not product defects. Purchases made through third-party affiliate links are governed by the third party's return policy.

Refunds

We will notify you after we receive and inspect an approved return. Approved refunds are issued to the original payment method. Purchases made with Shopify store credit are returned as store credit. Please allow up to 10 business days after approval for a bank or card provider to post a refund.

European Union cooling-off period

Where applicable, customers in the European Union may cancel or return an eligible order within 14 days without giving a reason. Items must be unused, in the same condition received, and in their original packaging, with proof of purchase.

Bulk card submissions

The ItsPhantomCards bulk-buying program is separate from merchandise returns. A submission estimate is not a final valuation. Cards are counted, categorized, and checked after arrival. Once a shipment is received and verified, the approved value is issued to the seller's Shopify account as store credit. The seller may use that credit in the store or submit a PayPal cash-out request. A submitted cash-out request immediately reserves and removes the requested credit from the available balance; the credit is restored if the request is rejected. Approved PayPal payouts are sent manually and may take 2–5 business days to process.